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Exploring the Effect of E-Business Operations on E-Business Performance: Moderating Effect of Responsiveness to the Supplier

Publiceringsår

2023

Upphovspersoner

Ukko, Juhani; Saunila, Minna; Sore, Sariseelia; Rantala, Tero; Nasiri, Mina

Abstrakt

Extant research on service operations has called for investigating the link between e-retailers’ e-business operations and e-business performance. In addition to investigating this link, this study examined whether such links are moderated by an e-retailer’s responsiveness to the supplier. Since, as previous studies have shown, web store suppliers play an essential role in e-retailers’ value creation, it is important to study how the cooperation between the parties works. The data were collected from Finnish e-retailers through a survey, and the results revealed that one component of e-business operations, namely customer orientation, significantly impacts both the e-retailer’s financial and operational performance, while service maintenance and customization do not affect e-business performance. Responsiveness to the supplier, it was also found, exerts a statistically significant positive moderating effect on the relationship between the e-retailer’s customer orientation and financial performance. Moreover, to boost e-business performance, web store suppliers could take a more active part in e-retailers’ business operations. By focusing on the link between web store suppliers and e-retailers, this study brings awareness to the less-studied role of web store suppliers in e-retailers’ performance and offers a new perspective.
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Organisationer och upphovspersoner

LAB-ammattikorkeakoulu

Sore Sariseelia Orcid -palvelun logo

Lappeenrannan–Lahden teknillinen yliopisto LUT

Ukko Juhani

Saunila Minna Orcid -palvelun logo

Rantala Tero Orcid -palvelun logo

Nasiri Mina Orcid -palvelun logo

Publikationstyp

Publikationsform

Artikel

Moderpublikationens typ

Tidning

Artikelstyp

En originalartikel

Målgrupp

Vetenskaplig

Kollegialt utvärderad

Kollegialt utvärderad

UKM:s publikationstyp

A1 Originalartikel i en vetenskaplig tidskrift

Publikationskanalens uppgifter

Volym

13

Nummer

3

Publikationsforum

75489

Publikationsforumsnivå

1

Öppen tillgång

Öppen tillgänglighet i förläggarens tjänst

Ja

Öppen tillgång till publikationskanalen

Helt öppen publikationskanal

Licens för förläggarens version

CC BY

Parallellsparad

Nej

Övriga uppgifter

Vetenskapsområden

Företagsekonomi

Nyckelord

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Förlagets internationalitet

Internationell

Språk

engelska

Internationell sampublikation

Nej

Sampublikation med ett företag

Nej

DOI

10.1177/21582440231191793

Publikationen ingår i undervisnings- och kulturministeriets datainsamling

Ja