2023

Tokkonen, Timo; Kinnula, Atte; Kinnula, Marianne; Kuutti, Kari

Initially felt at the knowledge work, novel technologies are making headway beyond that, impacting employees from offices to factory floors. We review previous Information Systems research with the focus on introducing novel digital technologies in work practice. We provide an overview on the drivers for introducing the change, how the drivers transition into actual change at work practice, involved actors and role of workers in the change initiative, as well as outcomes and success factors for the initiatives. We highlight the need for the affected persons to participate in the planning and design of the technological changes as a critical component in digital transformations.