Designing Inclusive & Trustworthy Digital Public Services for Migrants in Finland

Akronym

Trust-M

Bidragets beskrivning

The Trust-M project aims to improve the integration of migrants in Finland by devising hybrid and trustworthy digital services based on conversational AI. This can strengthen social cohesion, resilience of the labor market, and economic vibrance in Finnish Society. To this end, we seek to understand how socially and culturally constructed notions of trust as well as human rights are incorporated in present-day digital public services and perceived among migrant communities. Finnish public services may not always be accessible, inclusive or trustworthy for all migrants. Using conversational interaction and hybrid service design, Trust-M will explore, create and pilot innovative AI-assisted services. The City of Espoo, as the main interaction partner, will ensure their practical relevance to migrant services and promote societal impact. Trust-M offers key insights for how to meaningfully empower and effectively integrate diverse migrants through digital public services in municipalities.
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Startår

2022

Slutår

2025

Beviljade finansiering

Tom Bäckström Orcid -palvelun logo
557 609 €

Nitin Sawhney Orcid -palvelun logo
557 609 €





Rollen i Finlands Akademis konsortium

Övriga parter i konsortiet

Partner
395 065 €
Partner
Tammerfors universitet (353510)
797 549 €
Partner
Aalto-universitetet (353511)
273 794 €
Partner
Helsingfors universitet (353531)
897 401 €

Finansiär

Finlands Akademi

Typ av finansiering

Finansiering för strategisk forskning

Övriga uppgifter

Finansieringsbeslutets nummer

353509

Vetenskapsområden

Data- och informationsvetenskap

Forskningsområden

Tietojenkäsittelytieteet

Temaområden

Turvallisuus ja luottamus algoritmien aikakaudella